Need to submit a maintenance request, pay rent, or access your account? Use the links below to get where you need to go quickly and easily.
We know your time matters. Below are answers to the questions we hear most often from residents, commercial tenants, and property owners. If you do not see what you are looking for, just reach out and we will help you directly.
The fastest way to submit a maintenance request via our BuildingHub maintenance request link. For urgent or after-hours emergencies, please call our office directly at (225) 334-8285.
Rent and lease payments can be made through your online portal. Residential tenants use RentCafe and commercial tenants use CommercialCafe. Both portals allow you to set up automatic payments so you never have to think about it again.
A maintenance emergency is anything that poses an immediate risk to health, safety, or the property itself. This includes flooding or active water leaks, complete loss of heat or air conditioning, gas leaks, electrical hazards, and security issues such as a broken lock. For emergencies, please call us directly rather than submitting through the portal so we can respond right away.
We take maintenance requests seriously and prioritize them based on urgency. Emergency issues are addressed as quickly as possible, often within hours. Routine maintenance is typically scheduled within a few business days. We will keep you updated throughout the process.
We run a thorough screening process for every applicant, including credit checks, rental history verification, employment and income verification, and background checks. Our goal is to place qualified, reliable tenants who are a good fit for your property for the long term.
As a lease approaches its end date, your property manager will reach out to both the owner and the tenant to discuss renewal options. We aim to begin this conversation well in advance to give everyone time to plan and to minimize vacancy time between tenancy periods.
zfor anything that is not an emergency, please log in to your portal and submit a maintenance request with as much detail as possible. Photos are always helpful. Once submitted, a member of our team will follow up to schedule the appropriate service.
You can start an application by contacting our office. Our leasing team will walk you through the process, answer your questions, and let you know what to expect at each step.
You can call us at (225) 334-8285, visit our Contact page, or stop by our office at 9141 Interline Avenue, Suite 1A in Baton Rouge. We are a real team of real people and we are happy to help however we can.
Our blog covers practical topics for both property owners and tenants – from maintenance tips and seasonal property care to market insights and what to expect from professional property management in South Louisiana. It is written by our team, based on real experience.
Still have questions? We are always happy to help. Give us a call or send us a message. No question is too small.
